Operational Reviews/Process Excellence (Six Sigma/Lean Six Sigma)
Operating Model Review and Implementation of a Shared Services Model
Interim/Fractional COO Services on site or remote
Sales Operations Strategies: Deal Reviews/Pipeline Management
Cross Sell/Up-Sell Strategies and Referral Programs
Truly understand your customers
- Strategic Planning (with focus on prioritization) & associated tactical plan
- Strategic PIllar development
- OKR alignment with Strategic Plan
- Business Case Development to support Project/Program
- Vendor Assessment and Selection
- Project Prioritization Methodologies and Frameworks
- Brand Ambassador Program
- Mentor Program
- Fast Track/Leadership Development Program
Service Line & Product Offering: Profitability and Unit Economic Reviews
- Spending/Cost Analysis (including allocation of indirect overhead)
- Supplier and vendor reviews
- M&A Due Diligence
- Financial forensic reviews
- Customer Experience/Call Center Optimization
- Outbound and Inbound Sales
- Customer Service
- Bring your own device
- Remote strategies to prevent fraud
- Scaling Strategies
- Technology Strategies
- First Call Resolution
- Value Exchange interactions
- Mitigation strategies